Politique de remboursement
Funki Buys – Returns & Refunds Policy
Effective: October 14, 2025
🧾 Our Commitment to You
At Funki Buys, we value your trust and aim to deliver quality every time. While we can’t offer refunds for change-of-mind purchases or customer errors (such as ordering the wrong size or color), we do provide a resolution if your item is:
- Damaged in transit
- Faulty or defective
- Substantially different from what was advertised
🔄 Return Eligibility
We’re happy to assist if your item falls into one of the following categories:
✔️ Refunds or Store Credit Available For:
- Items damaged during shipping
- Items with manufacturer defects
- Incorrect or misrepresented items
❌ Not Eligible for Return or Refund:
- Change-of-mind purchases
- Customer errors (wrong size, color, etc.)
- Final sale or discounted items
- Products that have been used or worn
⏰ Report Timeframes
To ensure we can help you quickly and effectively, please report any issues within:
| Region | Report within: |
|---|---|
| 🇺🇸 USA | 7 days of delivery |
| 🌍 Other Countries | 10 days of delivery |
📧 How to File a Claim
Send an email to sales@funkibuys.com with the following:
- Your order number
- A short summary of the issue
- Clear photos of the product showing the damage, defect, or wrong item
- Pictures of the original tags and packaging
Once received, we’ll assess the claim and respond within 1–2 business days. If your claim is approved, we’ll issue a refund or store credit, depending on the situation.
🚚 Return Shipping Costs
| Reason for Return | Shipping Responsibility |
|---|---|
| Damaged, faulty, or incorrect item | ✅ Covered by Funki Buys |
| Change-of-mind (not accepted) | ❌ Not applicable |
📦 Items That Can’t Be Returned
Please note we cannot accept returns for the following:
- Final sale, clearance, or promotional items
- Digital gift cards or complimentary items
- Items returned without prior approval
- Used, worn, or altered products
⚖️ Legal Rights & Compliance
We honor consumer protection laws in the regions we serve, including:
🇦🇺 Australia – You are entitled to a remedy under the Australian Consumer Law if your item is faulty, not as described, or fails to meet acceptable quality standards.
🇪🇺 European Union – Customers in the EU have the right to cancel their order within 14 days of receiving the goods, for any reason. To exercise this right, email us at sales@funkibuys.com.
🧑💻 Need Help?
We’re always happy to assist you.
📧 Email: sales@funkibuys.com
📍 Address:
Funki Buys
1217 Old Coochs Bridge Rd, Suite 246468
Newark, DE 19713, United States
📞 +1 302 206 3556
🕒 Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: Closed
💬 We aim to reply within 1–2 business days.
🎉 Thank You for Choosing Funki Buys
Your support means everything. We're here to make your shopping experience simple, safe, and satisfying.
