FAQ

Sure, yes you can place an order as a guest with no obligation to create an account.

However, we do recommend that you create an account, if you’d like to check your order history and have your shopping basket, wish list items and payment details saved for next time.

It’s quick and easy to create an account.

Why do I need to add items to my cart before creating an account?

To help protect your privacy and prevent spam accounts, we only prompt customers to create an account after they've added items to their cart and started the checkout process.

This ensures that accounts are created by customers with genuine interest in making a purchase.

Once you're ready to check out, you'll have the option to create an account for faster future orders, order tracking, and personalized experiences.

We ship to most regions worldwide. There are currently some disruptions with shipping to the US due to the recent tariff changes.

However, we will continue to find good products at good prices that can still be delivered there.

If you are not sure if we ship to your country, please do not hesitate to "Contact Us" before ordering to check availability and to make sure we can deliver to your geographical location.

Great news! Shipping is FREE on all orders, for all locations.
We provide free shipping on all Funki Buys orders, both domestic and international.
Please refer to our "Shipping Policy" for more information.

Orders shipped internationally may be subject to customs duties, taxes, or import fees. These charges are determined by your country’s customs office and are not included in our prices.

Any applicable fees are the responsibility of the customer. We recommend checking with your local customs authority for more information before ordering.

Your order confirmation is automatically sent to your email address you provided when you place an order. If you haven’t received your order confirmation within 24 hours, please "Contact Us" just in case there’s a problem with your order.

Please also check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

🔹 Order Confirmation:

You’ll receive an order confirmation email immediately after placing your order. This will include your order number and our contact details if you have any questions.

🔹 Shipping Confirmation:

Once your order ships — typically within 8–10 business days — we’ll send a shipping confirmation email with your tracking number so you can follow its journey.

📦 Shipping time estimates are also listed on each product page, as well as in your order and shipping confirmation emails.

If you have any questions at any point, feel free to contact us.

Orders are typically processed and shipped within 8–10 business days from the date of purchase.

Shipping time estimates can be found on the product page, in your order confirmation, and in the shipping confirmation email you’ll receive once your order is on its way.

For more details, please see our Shipping Policy, or contact us if you have any questions.

Most orders arrive within 4–6 weeks of the order date.

Delivery times vary by product and are listed on:

- The product page

- Your order confirmation email

- Your shipping confirmation email (with tracking)

You can track your package at any time via our Track Your Order page.

If your order hasn't arrived within the estimated timeframe, feel free to contact us

— we’ll be happy to check on it for you.

Yes, you can! We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. 

You can check these details from our "Track Your Order Page".

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through contact us form.

There is only a short amount of time between when you place your order and when we start processing it. If you "Contact Us" straight away after we may be able to cancel your order before it’s processed. If not, we will dispatch your order and then you can return it to us if you wish upon receiving it.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We will always try to offer an alternative product and process your refund in full, as quickly as possible.

While most orders arrive within the estimated timeframe, delays can sometimes occur due to customs processing, carrier issues, or seasonal demand.
If your order hasn’t arrived after the estimated delivery window (typically 4–6 weeks), please contact us and we’ll gladly look into it for you.

If your tracking information shows your package was delivered but you haven’t received it, please check with neighbors or your local postal service first.

If the package cannot be located, contact us within 7 days of the delivery update (or within 10 days for international orders). We’ll work with the shipping carrier to investigate and help resolve the issue.

Yes — we accept returns if your item arrives damaged, defective, or not as described.

We do not accept returns for:

- Change of mind

- Incorrect sizing (please check the sizing chart carefully before ordering)

- Buyer’s remorse or wrong color choices

⚖️ Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

🇪🇺 EU customers: If you’re located in the European Union, you may have the right to withdraw from your purchase within 14 days of delivery under EU consumer protection laws, except for non-returnable items (e.g., personalised goods).

📩 To exercise this right or for any questions regarding your consumer rights, please contact us.

👉 For full details, please read our Refund & Return Policy

If your item is eligible for return, please see our FAQs on "how do I return and item" for next steps.

We’re currently unable to offer exchanges, so please choose carefully before placing your order.

If your item arrives damaged or not as described, you may be eligible for a refund or store credit — please refer to our Returns FAQ or view our full  "Return Policy" for how to proceed.

In the event of a refund for order cancellation or in rare circumstances for faulty goods we will contact you via email to confirm your refund has been approved and processed. Please be aware that the bank can take up to 10 business days to return the funds to your account. If you do not receive the funds after this time or have any questions, please "Contact Us".

We accept returns if your item arrives damaged, defective, or not as described.

We do not accept returns for:

- Change of mind

- Incorrect sizing (please check the sizing chart carefully before ordering)

- Buyer’s remorse or wrong color choices

If your item is eligible for return, you must contact us within:

7 days of delivery (USA & Australia)

10 days of delivery (International orders)

Please include the following:

- Your order number

- A brief explanation of the issue

- Clear photos showing the problem

- Photos of the item, original packaging, and tags

We'll review your request and respond within 1–2 business days.

If approved, we may offer a refund, or store credit depending on the situation.

You don’t need to return the item immediately — just make sure to contact us within the timeframe.

⚖️ Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

🇪🇺 EU customers: If you’re located in the European Union, you may have the right to withdraw from your purchase within 14 days of delivery under EU consumer protection laws, except for non-returnable items (e.g., personalised goods).

📩 To exercise this right or for any questions regarding your consumer rights, please contact us.

👉 For full details, please read our Refund & Return Policy

When will I be notified?

Orders
You will receive an order confirmation email immediately after placing an order with us. This will include your order number, and our contact information should you have any queries. 

Shipping
You will receive a shipping confirmation email once your order has shipped. This will include tracking information so you can monitor the progress of your delivery.

You will be notified that your package has shipped 8-10 days after your order date.

Shipping times are recorded in each products description area and in your order confirmation email and shipping confirmation email.
Should you have any questions please "Contact Us".

For Orders with 1-2 weeks shipping -
Orders will be processed and sent out after 3-5 days from your order date.

For Orders with 4-6 weeks shipping -
Orders will be processed and sent out after 8-10 days from your order date.

For International orders with 4-6 weeks shipping -
Orders will be processed and sent out after 8-10 days from your order date.

Please check the products description area, your order confirmation email, and your shipping confirmation email for shipping times. For further information please refer to our “Shipping Policy”. Should you have any questions please "Contact Us".